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Mobility Solutions for Field Service Management

On site product service and support becomes a challenge for companies. Most of the problems that arise is due to:- 1. Lack of product information like service history, warranty details, problem reported etc. 2. Lack of consumer information like usage, availability, locating addresses, contact no’s etc.

Quytech Enterprise Mobility solutions for Field Service helps in addresses some of these challenges :
  • Field service technician can see the list of jobs that he has to attend for the day
  • Details of each call i.e type of problem reported, availability of customer, model no of product, warranty details etc
  • Customer details like address and phone number are available for easy approach and time scheduling
  • Marking of an unproductive job call
  • Details of product like service history, invoice date, warranty period etc
  • Ability to enter details of parts replaced and salvaged
  • Photographic evidence to ascertain true repair/replacement conditions
  • Fetch details of product from the serial No
  • Parts availability in the local warehouse and time taken to make the part available in not present
  • Automatic billing based on the work done
Benefits of using Mobility Solutions for Field Service Management :
  • Improving the productivity of the Field Service personals
  • Reducing cost of field service operations
  • Providing real time information about the Field service operations
  • Increase customer satisfaction by reducing the time to repair/service
  • Reduce warranty costs for the company
Industries which can greatly benefit from this solution are :
  • Home Appliances
  • Electrical Goods like pumps, coolers
  • Electronic goods like TV, AC etc
  • Power Equipment like Diesel generators, inverters
  • Furniture
  • Kitchen Appliances
  • Industrial Equipments
  • Consumer Goods
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