App owners have often come across this problem.
What do they need to look for in a mobile app development company?
The answer lies in a variety of parameters and situations.
What is the size of the company vis a vis your budget and support requirement?
Considering your support requirements and expectations, does the company have enough developers to support your requirements. The company may get overwhelmed by the work due to its small size and may not be able to ramp up quickly.
So, keep in mind the number of employees that the company would be putting in your project. Ideally, the total number of people involved should not be more than half the strength of the company. If the ratio is more, your project may run into risk later on if there is attrition in the team.
Does anyone from the management team have a technical background?
Although this is not important but overall improves the quality of the app and the experience. If the management team understands the nuances of development or they themselves have been developers before, it’s easy for them to gauge the intricacies involved. They are able to manage risks better. The sales process is much smoother as they can project realistic expectations. If the sales process does not involve a technical guy, then you may get a lot of promises which may not be fulfilled. So, at least one of the management team should have worked in software engineering.
This also helps in cases of attrition if any of the management team is hands-on with technology.
Has the company used technology before?
A lot of app owners look at technology as a means to an end i.e whatever is best at the cheapest possible price. Especially in mobile app development, there are a number of technologies to choose from ranging from platform native apps, cross-platform development frameworks to simple mobile websites.
The app development company should be able to guide you to the best possible technology based on the app features as well as other factors like the number of the platform to develop for, the size of the user base, the user experience required, the target market dynamics.
How well the sales/pre-sales team understand your business requirement?
A lot of times, the sales team of a mobile app development company would rush to send you a price proposal.
One thing to look out for: do they have any questions? If they ask you questions, then it means that they have gone through the requirements and have discussed it internally as well. If there are no questions or suggestions from the app development company, then whatever be their price, do not even consider them as an option.
What their clients have to say about them?
Clients’ testimonials reveal a lot about a mobile app development company. Therefore, never forget to check this before you connect to one of the sales professionals of that firm. Also, check that company’s profile on various other consumer reviews and feedback posting websites. This would be a big help to know about the company and the quality of its services. Besides this, it would also tell you the kind of relationships the app development company maintains with its clients. Read review here
How the mobile app development company communicates with its clients?
Regular and smooth communication during project development is imperative to ensure that the team is moving in the right direction. Moreover, it also helps to keep the project development cost in control. For that reason, it is recommended to ask about the communication mediums (Skype, Email, Chat, etc.) beforehand. Also, ask the company for regular reporting during the development phase.
Does the company take enough security measures?
Insecure deployment, system data leaks, insecure storage, and privacy violation are some of the major concerns that cannot be ignored while developing a mobile application. Hence, you should ask the company what security measures do they opt to avoid these security problems. Also, ask how they prevent the occurrence of other security issues such as SMS-based attacks, malware, insufficient cryptography, and more.
Does the company provide a project timeline?
Since most of the app development companies work on multiple projects simultaneously, it is good to ask about the timeline of your project in advance. In other words, ask the company about the estimated project timeline. To ensure that the company will deliver your project in the specified time, confirm the dedicated resources working on your app development project.
What capabilities do they have in the house and what they outsource?
It’s difficult for small-sized companies to have all the capabilities in house. So, they outsource some bits like UI designing, testing, etc. Make sure that you ask up front. Outsourcing your work is not a problem as long as they understand and communicate the requirements to the outsource team correctly. So, be open to talk to the external team as well, in case the need arises. Make sure that things are clear from the very beginning and the mobile app development company is honest and upfront about it.
There may be other factors involved like your personal comfort level with the team or their location. Such factors depend on case to case basis.