How does it feel to have your order delivered the same or the next day? You feel special, which was not the case previously.
The advent of technology has completely upended the logistics industry. On the other hand, it has given rise to eCommerce. Now, logistics and eCommerce share a common link—this link is known as last-mile delivery.
Last-mile delivery logistics isn’t rocket science. It is one of the most widely used transportation networks. It contributes approximately 28% of the total cost of the shipment.
If you’re reading this article, it will help you evolve and transform the transportation industry. It also explains how the last-mile delivery app reduces complexity.
What Is Last-mile Delivery?
Last-mile delivery is one method of transporting goods from a retailer’s distribution center to the final destination or customer’s residence. Last-mile delivery involves delivering the product to the customer’s door using a parcel or small carrier. And it has only one goal: to deliver the product as quickly as possible.
In a nutshell, last-mile delivery also ensures happy and satisfied customers.
The Rise Of Last-Mile Delivery in E-Commerce
Last-mile logistics is one of the industry’s hottest trends for moving goods. It is one of the simplest ways to get products to customers’ doors quickly and efficiently. Consumers are willing to pay twice as much for same-day or one-day delivery.
According to a McKinsey survey, 25% of consumers are willing to pay extra for the convenience of same-day or instant delivery. As a result, last-mile logistics will almost certainly get a boost.
As e-commerce sales are expected to reach $4.2 trillion by the end of the year, last-mile logistics services must improve. Even survey confirms that same-day and instant delivery will likely have a combined market share of 20 to 25% by 2025.
What Is The Need For A Last-mile Delivery App?
A logistics app can help a business in various ways. This includes the following:
- GPS tracking of the vehicle’s location
- Fleet management involves tracking all of your fleet’s routes
- Reserving Cargo or parcel for customers
- Cargo tracking using NFC and RFDI technologies
- Inventory management, dispatch information, data tracking, and warehouse management
The Key Features For Last-mile Delivery Logistic App Development
Choosing an app that best suits your business can be a daunting task. To help you out, we’ve put together a list of seven key features to look up for when building the best last-mile logistic solution.
- Smart Tracking
A robust delivery logistics app makes your delivery process more transparent by providing customers with real-time shipment status updates. In addition, it provides end-users with complete visibility into their delivery, instilling trust in your brand.
Simultaneously, your last-mile delivery app can also benefit businesses with real-time visibility of drivers’ on-route locations, allowing for greater operational efficiency.
Furthermore, customers can quickly contact delivery service agents in case of issues via chats or phone calls, and they are notified if there are any expected delivery delays.
- Examine Key Metrics
A robust and feature-rich logistics app allows you to visualize key metrics such as service times, on-time rates, success rates, distance traveled, feedback scores, and much more.
Furthermore, the feature allows you to filter or segment the data by hour, day, or week, as well as by drivers and teams.
- Route Optimization
The critical feature of any logistics delivery app is route optimization. It contributes significantly to reducing total delivery time by identifying the quickest and most efficient routes.
Apart from considering several factors such as location, time, traffic, and capacity to develop the most efficient last-mile routing strategies. You can send real-time updates to the driver via the logistics app, as well as re-optimize or make any last-minute changes.
- Customer Feedback
Ensure that your logistics delivery app has the ability for end-users to provide feedback and reviews about their delivery experience. Including customer reviews and rating features in your logistics app enables more significant business development.
Your last-mile logistics app should have a mobile integration feature that allows you to access it from both computers and mobile devices. The best part of the app is that it must enable customers to integrate with universal APIs effortlessly.
It should also integrate seamlessly with other existing systems such as DMS, ERP, TMS, etc. The burden of managing too many independent applications will be significantly reduced as a result.
- Data Analytics
To ensure efficient deliveries in the last mile, a logistics app should provide automatic data management and analytics such as delivery status, agent performance, resource utilization, the ratio of successful to failed deliveries, and more.
This provides a bird’s eye view of the business, allowing for greater transparency, clarity in growth, and performance. In addition, businesses can use advanced predictive methods to ensure a proactive approach and eliminate the possibility of delays and missed or failed deliveries.
Auto-dispatch is a critical feature in any last-mile delivery app because it allows for the hassle-free and efficient management of essential assignments and on-demand orders.
The notion behind the auto-dispatch feature is to assign the best driver for the right task at the right time, thereby reducing service time and last-mile labor costs.
How To Develop The Perfect Logistics Delivery App
If investing in logistics tracking app is a profitable way to earn money, you should give it a shot. First, however, you must proceed with caution and become familiar with some of the common aspects so that the logistics tracking app does not fail.
A logistics app can have a myriad of features. However, it all boils down to providing five fundamental but essential solutions. As a result, you will have developed a solution that will become a standard in many logistics companies.
The global logistics market is expected to be worth $15.5 trillion by 2023, making the future of logistics app development look bright. So, assign the task to the right logistic app development company. This is because logistics apps are far more complex than apps in other industries.
If you want to increase customer satisfaction, consider designing a logistics tracking app for a customer who is anxiously awaiting the arrival of his package. You will also concentrate on communication modules and driver tracking in real-time.
An ideal last-mile delivery app is becoming a more critical part of providing the services that customers expect.
On the other hand, it combines time efficiency, customer satisfaction, and predictive analytics. Because last-mile shipping accounts for 20% of total supply chain costs, you must have all of your delivery operations aligned to make the most of the resources without eroding your profit margin.
The last-mile delivery app can help your logistics company grow to new heights. However, careful planning must be followed by action, which is made easier if you hire a Mobile app development company to create your customized last-mile delivery logistics app.