Health Care Domain

case study - wecare pharmaceutical

WeCare Pharmaceutical Services

WeCare is a US based health management company. WeCare works on behalf of insurance companies to manage healthcare for patients with chronic illnesses such as diabetes. It also provides pharmacy services to the enrolled patients.

WeCare's Challenges

WeCare Pharmaceutical Services, Inc. consists of a collaborative team of health care professionals and call center specialists that are dedicated to serving each and every diabetic patient. Their team is focused on management, education, and motivating their patient population to take control of their health and live the best quality of life they can. They were facing mainly following problems in this process:

  • To manage the patient’s health, WeCare needed more data on the lab tests patients are getting done. WeCare was having a hard time contacting their patient's on phone. Most of the patients don't pick up the phone due to that they were not able to collect important information related to their patients.
  • They wanted to build a digital platform which will allow patients to log their lab results right on the mobile app, automated reminders can be sent to patients for lab tests, Patients can request pharmacy supplied right from the app.
  • Since they were already using CRM for patients management and do not want to change it. So as a part of scope of work we have integrated new mobile apps with existing CRM to create a seamless automated process.
wecare

Our Solution

We have helped them with the mobile app development which is HIPPA compliance where Diabetic Patients can register and use the app for monitoring their health. WeCare's existing patient have an additional facility to request for refills, track their packages and request appointments. The solution had two parts,

  • iOS and Android Mobile App for patients to interact with WeCare team.
  • Integration with existing CRM to automate the whole process.

The Mobile apps for patients enabled the following features :

  • Log their Lab test results
  • Log their Glucose Levels
  • Medication Reminders
  • Testing Reminders
  • Graphical presentation for health progress
  • Schedule appointments with the WeCare clinicians
  • Request Testing supplies from WeCare pharmacy and track their status
  • New patients can register themselves for enrollment

“QuyTech has a magical mix of strategy, design and technology that completely transformed our process through their solution”

Udyan Shinde

Product Owner, WeCare Pharmaceutical Services, Inc.

case study - results

Results

  • Automated Regular Patient Reminders :

    Earlier call center team were calling to patients to remind them for tests and taking that data to be updated in CRM. Now patients receives regular reminder from WeCare team.

  • Reduced Cost of Call Center Operation :

    Call center staff doesn’t need to call up patients for details of the tests. Patients can now fill the test/lab results, request for supplies directly via the app. Due to this call center staff doesn’t need to call up patients for these things which helped WeCare to reduce their call center operation cost by 40% in just 3 Month after the launch.

  • Automating new patient enrollment :

    The App allows new patients to enroll themselves in the WeCare management program. The patients are enrolled once verified by the insurance companies.

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